UMOM New Day Centers
  • Phoenix, AZ, USA
  • Salary
  • Full Time

About UMOM New Day Centers:

Founded in 1964, UMOM is Arizona's larger provider of services for families experiencing homelessness. Our mission is to prevent and end homelessness using innovative strategies and housing solutions that meet the unique needs of each family and individual. With an annual operating budget of 22 million dollars, UMOM provides shelter, housing, and supportive services to youth, families, and individuals experiencing homelessness in Maricopa County. UMOM serves just over 12,000 unique individuals across all our services annually, including those families receiving support at the Family Housing Hub.

Position Description: The Youth Shelter Operations Coordinator is responsible for managing

operations, administrative functions, and safety of UMOM's 24-hour/7 days a week emergency shelter

for youth. This position is responsible for implementing best practices of shelter operations in

alignment with our housing and income-based strategies for ending homelessness. This position is

responsible for the direct supervision of the Youth Shelter Operations Supervisors and Shelter

Assistant team. The Coordinator will promote an environment of safety, support, and embrace a

trauma-informed care model to working with clients. This position will work in close collaboration with t

he Youth Shelter Manager to align the direction of the shelter program with UMOM's strategic plan and

long-term vision.

Essential Duties and Responsibilities:

Shelter Operations

  1. Manage room assignments and room changes efficiently to ensure shelter operates at full capacity. This includes ensuring that proper databases are always up to date with current client information.
  2. Complete incident report documentation, including DCS Unusual Incident Reports, and ensure that all appropriate contacts are made in a timely manner.
  3. Oversee the submission of all work orders and IT tickets for Youth Shelter to maintain safe and secure facilities.
  4. Assist case management team with logistics around client move-in, new client orientation, and move-outs.
  5. Monitor the process for logging and storing client medication; ensuring that processes are followed, and storage is organized.
  6. Direct the utilization of staff time and vehicles to address client transportation needs in a safe and timely manner.
  7. Order all necessary supplies for shelter program and coordinates with resource development team for in-kind needs.

Safety Management

  1. Develop workflow to ensure that all wellness checks are completed periodically and audit for completeness.
  2. Monitor and review the security system including cameras for prevention and intervention when incidents occur.
  3. Act as the Liaison with the Police, Fire, and other government entities related to the safety and well-being of clients.
  4. Ensure all health/safety standards are followed throughout shelter including: kitchen, operations, case management, etc.
  5. Prepare and execute all emergency drills including quarterly fire drills.

Supervision & Leadership

  1. Supervise staff; including training, direction of work, appraisal of productivity and efficiency, delivery of feedback and coaching, and disciplinary action, if required
  2. Operate as the on-call member of leadership on evenings, overnights, and weekends shared with Operations Supervisors.
  3. Complete monthly schedules for full shift coverage including management of the on-call staff list to address gaps.
  4. Coach and monitor that all team members are engaging clients from a trauma-informed lens.

Qualification and Competency Requirements:                

Experience and Education:

  • Bachelor's degree preferred; HS Diploma/GED required
  • Minimum 3 years of professional experience, with at least 2 years of experience in relevant roles (e.g. shelter operations, non-profits, operations management, performance management, community-based organization positions)
  • Minimum of 2 years of supervisory experience
  • Previous experience in working with low-income/at-risk/homeless individuals or vulnerable populations, strongly preferred
  • Knowledge of non-profit/social sector; experience working with underserved or disadvantaged populations is a plus.
  • Ability to develop strong relationships within a fast-paced, collaborative setting that values diverse opinions; enthusiasm for helping drive change as UMOM becomes a more data-driven organization

Computer skills:

  • Proficiency with applications including Microsoft Word, Excel, Power Point, and Outlook


  • Valid Level One Fingerprint Clearance Card or the ability to obtain one
  • Valid AZ driver's license and a driving record that falls within UMOM's policy
  • 100/300 level of car insurance coverage (mileage reimbursement available)

Additional Attributes:

  • High level of attention to detail and ability to multitask
  • Ability to exercise excellent independent judgment and ownership of decisions
  • Ability to work independently and self-manage to achieve goals while being a strong team player
  • Ability to organize, meet deadlines and prioritize appropriately
  • Excellent communication skills (both interpersonal and written)
  • Willingness to learn and implement best practices in the field
  • Willingness to embrace and actively support UMOM's core values


UMOM New Day Centers
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