UMOM New Day Centers
  • Phoenix, AZ, USA
  • DOE
  • Hourly
  • Full Time


Founded in 1964, UMOM is committed to our mission to prevent and end homelessness using innovative strategies and housing solutions that meet the unique needs of each family and individual. At UMOM, we move quickly to place families or individuals into short-term, subsidized housing, and then deploy a range of supportive services to overcome barriers to permanent housing. We provide safe shelter and supportive services for over 170 homeless families. We also offer nearly 300 units of affordable housing across the valley, each with special program centers for residents.

We would not be able to make a difference in our community through our homeless services without our amazing team. We value our employees time and hard work which is why we offer competitive pay and exceptional benefits including medical, telemedicine service, dental, vision, company paid life insurance, EAP, a matching 401k plan, health savings accounts, and a health and wellness plan. We also offer 11 paid holidays and PTO accrual from day one. Not to mention, you'll have the opportunity to work with the most passionate team around!

Position Description:  

As a member of a Family Support team, the Family Support Specialist works with families in the Emergency Shelter program to identify barriers to permanent housing, establish goals to address these barriers and monitor and support progress toward these goals until permanent housing is obtained.

Essential Duties and Responsibilities:                                                                                  

  1. Provide intake and assessment of all clients of the UMOM New Day Programs, including an explanation of program rules and policies.
  2. Assess the functional and social needs of clients to help guide the case planning process with the family, which will lead to the best housing option.
  3. Monitor the case plan with each family, making changes as needed to respond to client needs and client exit planning.
  4. Actively engage all families on caseload, with face to face meetings at least once per week and as often as needed to achieve income and permanent housing goals.
  5. Maintain up to date client files, with timely and accurate progress notes for each family receiving services. Maintain client confidentiality and follow program guidelines for client charting.
  6. Maintain timely and accurate ETO and HMIS data entry according to program policy and procedure.
  7. Respond in a timely manner to newly assigned clients and current client needs.
  8. Collaborate with UMOM Workforce and Housing teams on client goals for successful exit.
  9. Work closely with other members of the family support team to provide quality services to all families.
  10. Participate in weekly team meetings for purposes of supervision, training, and staffing
  11. Utilize evidence-based practices in service provision, including Motivational Interviewing.
  12. Maintain current information relative to city, county, state and federal health and social service resources.
  13. Complete all required reports according to stated deadlines.
  14. Perform community outreach to acquire referrals from outside agencies.
  15. Coordinate with outside service providers to assist clients with meeting case plan objectives.
  16. Provide community-based services as needed to families per Critical Time Intervention Model, if appropriate.
  17. Comply with established agency policies and procedures.


  • Bachelor's Degree in Social Work or related field preferred.
  • 1 year of direct case management experience required.
  • Bilingual (Spanish/English)
  • Experience with victim services or domestic violence survivors preferred.
  • Valid AZ Driver's license with no more than 2 moving violations in a one-year period required.
  • Level One Fingerprint Clearance Card or the ability to obtain one required.
  • 50/100 level auto coverage insurance required.
  • Ability to work flexible hours, including two late nights or weekend days per week.
  • Knowledge of current Windows operating system, MS Word and Excel.


* Must be available to work two late shifts from 12pm to 8pm  or one late shift 12pm-8pm  and a Saturday Day shift* 


Are you ready to be part of the future of homeless services? We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this position, please fill out our 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!

Come and join the UMOM team and together we can achieve our mission to end family homelessness.

UMOM New Day Centers
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