UMOM New Day Centers
  • Phoenix, AZ, USA
  • Hourly
  • Full Time


Founded in 1964, UMOM is committed to our mission to prevent and end homelessness using innovative strategies and housing solutions that meet the unique needs of each family and individual. At UMOM, we move quickly to place families or individuals into short-term, subsidized housing, and then deploy a range of supportive services to overcome barriers to permanent housing. We provide safe shelter and supportive services for over 170 homeless families. We also offer nearly 300 units of affordable housing across the valley, each with special program centers for residents.

We would not be able to make a difference in our community through our homeless services without our amazing team. We value our employees time and hard work which is why we offer competitive pay and exceptional benefits including medical, telemedicine service, dental, vision, company paid life insurance, EAP, a matching 401k plan, health savings accounts, and a health and wellness plan. We also offer 11 paid holidays and PTO accrual from day one. Not to mention, you'll have the opportunity to work with the most passionate team around!


Position Description:  The role of the Service Priority Specialist (SPS) is to assist families experiencing a housing crisis identify resources, support and/ or assessment through the community coordinated entry system at the Family Housing Hub (FHH).


Essential Duties and Responsibilities:

Direct Client Care

  • Engage in problem-solving techniques to divert households from the homeless services system when appropriate.
  • Provide resources, support and information to households and assist households in creating short-term plans to solve immediate housing crises.
  • Assess immediate safety of households and refer to alternate systems of care when appropriate and engage in safety planning when appropriate.
  • Serve as liaison between household and partner agencies to assure continuity of care.
  • Collaborate with UMOM employment services and employment partners to immediately refer clients.
  • In collaboration with partner agencies, assist clients in accessing all necessary documentation for program eligibility.


Family Housing Hub Operations

  • Manage service priority lists for community housing and shelter programs.
  • Work with partner agencies to provide referrals and maintain program eligibility criteria.
  • Assist with triage at FHH front-desk and phones, greet clients and provide high level screening upon initial contact.
  • Staff satellite locations and off-site screening events.


Documentation, Data Quality and Outcomes

  • Assure that data is complete, accurate, and on-time in accordance with UMOM's data quality standards.
  • Focus on achieving agency outcomes of diversion from homeless system, data quality and program efficiency.



*All SPS positions require staff to work five days per week including one late night shift every other Monday until 8pm.*   



Qualification and Competency Requirements:

Experience and education:

  •  Bachelor's degree in Social work or related field or equivalent experience preferred.
  • Desired Knowledge of community resources and understanding of community health and social service system.
  • Demonstrated experience working with people experiencing homelessness or other vulnerable populations required. May include work experience, volunteerism or internship.


Computer skills:

  • Proficiency with applications including Microsoft Word, Excel, Power Point, and Outlook



  • Valid Level One Fingerprint Clearance Card or the ability to obtain one
  • Valid AZ driver's license and a driving record that falls within UMOM's policy
  • Vehicle insurance in accordance with UMOM driving policy.



Are you ready to be part of the future of homeless services? We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this position, please fill out our 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!

Come and join the UMOM team and together we can achieve our mission to end family homelessness.

UMOM New Day Centers
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