UMOM New Day Centers
  • Phoenix, AZ, USA
  • Hourly
  • Full Time


Founded in 1964, UMOM is committed to our mission to prevent and end homelessness using innovative strategies and housing solutions that meet the unique needs of each family and individual. At UMOM, we move quickly to place families or individuals into short-term, subsidized housing, and then deploy a range of supportive services to overcome barriers to permanent housing. We provide safe shelter and supportive services for over 170 homeless families. We also offer nearly 300 units of affordable housing across the valley, each with special program centers for residents.

We would not be able to make a difference in our community through our homeless services without our amazing team. We value our employees time and hard work which is why we offer competitive pay and exceptional benefits including medical, telemedicine service, dental, vision, company paid life insurance, EAP, a matching 401k plan, health savings accounts, and a health and wellness plan. We also offer 11 paid holidays and PTO accrual from day one. Not to mention, you'll have the opportunity to work with the most passionate team around!


Position Description:

Provide a systemic and flexible approach to service coordination, giving attention to the immediate needs of the clients and families and serve as a resource for community contacts working with ultimate goal of reunification with family, or establishing a safe placement and developing independent living skills. 


Essential Duties and Responsibilities:

  1. Adhere to the policies, philosophies, and services of the Independent Living Programs and Open Hands shelter program. The Young Adult Program is intended to prepare youth and young adults for independent living in the community.   
  2. Implement a service coordination model and process which includes the following tasks: primary intake and assessment, case plan development, implementation, evaluation and referral to internal and external sources, and discharge planning.
  3. Maintain fidelity to the best practices of Motivational Interviewing, client-centered services, Trauma Informed care, and the Youth Development Model.
  4. Complete initial intake, assessment, and service plan within required time frames.
  5. Manage and maintain client case records in proper manner.
  6. Complete statistical information to funding sources.
  7. Collaborate with youth and guardian in building service plans
  8. Meet with clients and families periodically (as determined by program) to monitor and revise case management plan.
  9. Completes and submits Incident Reports in a timely fashion.
  10. Coordinate and assist in scheduling client appointments for medical, court, and DCS appointments.
  11. Transport clients in agency vehicle, when necessary
  12. Ensures high quality of internal and external client service.
  13. Provides information, education and support to youth concerning issues of case planning, coordination/system of care, and discharge planning
  14. Manage and ensure that clients are receiving monthly allowance and bus cards, if applicable.
  15. Develops, implements, and revises as necessary, a relevant crisis and safety plan for the youth
  16. Attend staff meetings and supervision sessions to enhance communication and teamwork amongst team members.
  17. Attend training and workshops to continue professional development.
  18. Understand and follow all funder, statutory, and employer policies and procedures.
  19. Continuously adhere to Article 74 licensing rules and updates for residential programs.
  20. Support agency efforts toward more efficient practices such as paperless filing and streamlined documentation.
  21. Actively work towards "One UMOM" integration in which programs are seamless for participants, staff work across program and department lines, and communication is open, transparent, and inclusive whenever possible. Collaborate with partners throughout the agency to increase efficiency, effectiveness, and consistency of UMOM programs.
  22. Maintain positive relationships with community partners



  • Bachelor's Degree in Social Work or related field preferred.
  • 1 year of direct case management experience required.
  • Valid AZ Driver's license with no more than 2 moving violations in a one-year period required.
  • 50/100 level auto coverage insurance required.
  • Level One Fingerprint Clearance Card or the ability to obtain one
  • Proficient with technology - Knowledge of current Windows operating system, MS Word and Excel

 * Schedule: Tuesday-Friday 11am-7pm and Saturday 9am-5pm*

Location: 23rd ave and Camelback*

Additional Attributes:

  • High level of attention to detail and ability to multitask
  • Are culturally and linguistically competent
  • Ability to exercise excellent independent judgment and take ownership of decisions.
  • Receive and relay criticism constructively.
  • Ability to work independently and self-manage to achieve goals while being a strong team player.
  • Ability to cope with and embrace change, risk and uncertainty.
  • Willingness to embrace and actively support the unique culture and values of UMOM



Are you ready to be part of the future of homeless services? We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this position, please fill out our 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!

Come and join the UMOM team and together we can achieve our mission to end family homelessness.


UMOM New Day Centers
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