UMOM New Day Centers
  • Phoenix, AZ, USA
  • DOE
  • Full Time


Founded in 1964, UMOM is committed to our mission to prevent and end homelessness using innovative strategies and housing solutions that meet the unique needs of each family and individual. At UMOM, we move quickly to place families or individuals into short-term, subsidized housing, and then deploy a range of supportive services to overcome barriers to permanent housing. We provide safe shelter and supportive services for over 170 homeless families. We also offer nearly 300 units of affordable housing across the valley, each with special program centers for residents.

We would not be able to make a difference in our community through our homeless services without our amazing team. We value our employees time and hard work which is why we offer competitive pay and exceptional benefits including medical, telemedicine service, dental, vision, company paid life insurance, EAP, a matching 401k plan, health savings accounts, and a health and wellness plan. We also offer 11 paid holidays and PTO accrual from day one. Not to mention, you'll have the opportunity to work with the most passionate team around!


Position Description:

This position is responsible for providing support to all programs related to programmatic training, systems development, and written procedures/policies.  This position will coordinate clinical internships, including supervising and supporting all programmatic interns in collaboration with the program supervisors.  This position works collegially with all UMOM Directors and the Chief Program Officer.


Essential Duties and Responsibilities:

Training Coordination and Documentation

1.       Provide scheduling and coordination for multidisciplinary programmatic meetings.

2.       Update and/or create and implement formal new program staff orientations, including orientations customized for each team

3.       Update and/or create training manuals specific to each program based on input from staff

4.       Plan, schedule, and track participation in all programmatic trainings (ie Motivational Interviewing, Trauma Informed Care, cultural competency, etc.) 

5.       Develop training materials and present trainings to programmatic staff (ie Blood Born Pathogens, CPI, Incident Reports, Mandatory Reporting)

6.       Track status of all 30-day training plans and ensure all new staff completes mandatory trainings

7.       Develop a master calendar for programmatic trainings to include monthly, quarterly, and annual trainings based on programmatic needs

8.       Work with HR to develop a consistent, formal on-boarding process for new programmatic staff

9.       Provide scheduling and coordination for annual retreats


Policies and Procedures

10.   Update and streamline programmatic procedures and make them easily accessible to all program staff

11.   Develop new policy/procedure documents to reflect new or updated programs in collaboration with Program Directors

12.   Update and streamline forms, handbooks, surveys, etc. with clear written instructions for completion and use


Intern Management

13.   Support recruitment of mission-driven talent to serve as interns for the organization

14.   Provide supervision, training and support to all programmatic interns

15.   Complete all paperwork and documentation required for obtaining and maintaining agency interns

16.   Work with agency supervisors to assure that interns are meeting the needs of the agency

17.   Utilize  any internal data tracking system to monitor intern time and value as to meet agency match requirements



18.   Comply with established agency policies and procedures.

19.   Perform other duties, as assigned.

20.   Actively promote "One UMOM" and promote UMOM's core values of Integrity, Compassion, Innovation and Excellence

21.   Develop interns and other staff to provide ongoing leadership in an effort to develop and strengthen staff for internal growth within the agency



         Masters in Social Work required

         LCSW preferred to supervise clinical interns

         Working knowledge of HMIS, Excel, and Microsoft Office Suite

         Valid Arizona driver's license

         Current and valid fingerprint clearance card


 Additional Attributes:

         Passion for solving complex social problems such as homelessness.

         Excellent communication skills (both interpersonal and written).

         Strong organizational skills.

         High level of attention to detail and ability to multitask.

         Ability to exercise excellent independent judgment and ownership of decisions.

         Ability to work independently and self-manage to achieve goals while being a strong team player.

         Ability to organize, meet deadlines and delegate appropriately.

         Ability to cope with and embrace change, risk and uncertainty.

         Willingness to embrace and actively support UMOM's core values.



Are you ready to be part of the future of homeless services? We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this position, please fill out our 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!

Come and join the UMOM team and together we can achieve our mission to end family homelessness.

UMOM New Day Centers
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