UMOM New Day Centers
  • Phoenix, AZ, USA
  • DOE
  • Salary
  • Full Time


Founded in 1964, UMOM is committed to our mission to prevent and end homelessness using innovative strategies and housing solutions that meet the unique needs of each family and individual. At UMOM, we move quickly to place families or individuals into short-term, subsidized housing, and then deploy a range of supportive services to overcome barriers to permanent housing. We provide safe shelter and supportive services for over 170 homeless families. We also offer nearly 300 units of affordable housing across the valley, each with special program centers for residents.

We would not be able to make a difference in our community through our homeless services without our amazing team. We value our employees time and hard work which is why we offer competitive pay and exceptional benefits including medical, telemedicine service, dental, vision, company paid life insurance, EAP, a matching 401k plan, health savings accounts, and a health and wellness plan. We also offer 11 paid holidays and PTO accrual from day one. Not to mention, you'll have the opportunity to work with the most passionate team around!


Are you ready to be part of the future of homeless services? We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this position, please fill out our 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!

Come and join the UMOM team and together we can achieve our mission to end family homelessness.


Position Description:

The Director of Marketing and Outreach is a member of the Development team and is responsible for the oversight and management of staff and activities involving organization marketing and communications, volunteers, community outreach and fundraising events.  This position is responsible for meeting a $1+ million-dollar goal in key outreach activities.  The Director of Marketing and Outreach is under the direction of and in partnership with the Chief Development Officer.

Essential Duties and Responsibilities:

  1. Develop, execute, and implement the strategy for the organization's integrated strategic communications plan to advance brand identity and increase visibility across key stakeholder audiences.
    1. Oversee any content related information, including production and design of printed materials
    2. Manage and execute email communications programs, including monthly e-newsletters, internal staff newsletters and fundraising e-appeals.
    3. Manage organization's website including the monitoring and reporting of key metrics
    4. Work with staff to develop and implement social networking strategies, develop content and monitor and respond to inquiries
    5. In partnership with the Chief Development Officer, work with contracted staff on PR/media relations
  2. Oversight for and implementation of the strategy for volunteer engagement including recruitment, training, management, and retention.
  3. Oversight for and implementation of the strategy for the organization's fundraising events.
  4. Leads team responsible for tours, faith-based outreach, community fundraisers and in-kind drives.
  5. Develop, execute, and monitor project timelines, budgets, and required reporting for the responsibilities outlined above.
  6. Management of team's liaison role with Auxiliary, Ambassadors and YPC (Young Professionals Council) volunteers.
  7. Ensure that all programs connect to and support the organization's overall marketing and fundraising goals.
  8. Ensure all activities are managed in donor database, in accordance with the organization's policies and procedures.
  9. Select, train, supervise, motivate, and support staff in achieving goals.
  10. Work effectively across all departments, and with staff and high-level volunteers.


  • Bachelor's degree in related field required
  • Minimum of 5 years of experience in marketing, communications and/or progressive non-profit management duties required
  • Supervisory experience in a similar field required
  • Valid AZ Driver License and a driving record that falls within UMOM's policy
  • Level One Fingerprint Clearance Card or the ability to obtain one
  • 100/300 level car insurance coverage 

Additional Attributes:

  • Passion for the mission
  • Ability to manage multiple priorities simultaneously with attention to detail
  • Ability to work in a fast-paced and changing environment
  • Ability to proactively solve problems
  • Strong interpersonal skills and a positive, motivational personality
  • Proficient in MS Office, Google platforms, donor databases
  • Experience with graphic design and website management
  • Excellent organizational and analytical skills
  • Excellent oral and written communication skills
  • Ability to speak publicly and represent UMOM throughout the community
  • Self-starter, able to work independently, and entrepreneurial; enjoys creating and implementing new initiatives.
  • High energy, maturity, and leadership with the ability to serve as a unifying force at both the strategic and tactical levels.
  • Ability to work flexible hours, including some evenings and weekends as needed
  • Willingness to embrace and actively support the unique culture and values of UMOM
UMOM New Day Centers
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