UMOM New Day Centers
  • 17-Nov-2021 to Until Filled (MST)
  • Shelter Operations - SA (3200)
  • 16.75
  • Hourly
  • Full Time, 2nd Shift - 2:00pm-10:00pm

Comprehensive Benefits Package


This position is responsible for the direct supervision of a team of Shelter Assistants. In this role you'll have opportunities to develop as a supervisor while working alongside your team to support clients.

Shelter Assistants are the friendly first faces anyone sees when interacting at a UMOM New Day Center shelter. You're a great candidate for this position if you are passionate about providing stellar customer-focused service, consider yourself a "people person," and thrive in a team environment where you are relied upon and your work impacts others. At the core of all they do in this role, shelter assistants promote an environment of safety and support, and embrace a trauma-informed care model in their interactions with clients. Wondering what that looks and feels like on a daily basis? Read on!

As a Shelter Operations Supervisor you should be prepared for days that include a variety of tasks and interactions. As a supervisor, you'll always be focused on supporting, encouraging, and holding your team accountable and helping your team create a safe, positive, and inclusive work environment. You will model professionalism, embrace and champion change, and serve as an essential link for communication with and addressing needs of clients and the Shelter Assistant team. Your tasks may include sitting at the reception desk checking clients in and out, answering the phone and routing calls, accepting donations from community members, helping to monitor client moves into/out of the shelter, doing room checks to ensure client well-being and safety, helping with meal delivery and special events, walking around the shelter to identify needs of clients and/or the facility, and generally supporting the needs of and relationships with clients, staff, and UMOM visitors throughout your shift. Some days will be hard you might have to work with your teammates to de-escalate a tough situation with a client or remind yourself that a client's interaction with you is the result of their past and current experiences not a personal attack on your skills and abilities. Just like any job, there will be times when the work doesn't feel all that exciting. However, most of the time there's a lot going on and the work you do (yes, even the boring stuff) is always contributing to meeting our mission of ending homelessness.

If you're looking for a job that allows you to do impactful work that supports people, we want you to apply! If you're looking for a job that will provide you with experience working in social services, we want you to apply! If you're looking for a job where you'll learn valuable skills which are transferrable to a variety of future positions within this industry and beyond, we want you to apply! If you're looking to work for an organization that wants to support your desire for professional growth and development, we want you to apply! If you're looking for a job where people will depend on you, embrace your energy and your calm, and appreciate the value you'll add to a work environment always looking to improve, we want you to apply!


The typical schedule for this position is 5 days a week, with 2 consecutive days off.

Full Job Description
UMOM New Day Centers
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