UMOM New Day Centers
  • 15-Nov-2021 to Until Filled (MST)
  • Emergency Shelters (2200)
  • 50,000-65,000
  • Salary
  • Full Time

Comprehensive Benefits Package


Position Description:

The Manager of Family Emergency Shelter is responsible for managing the case management and operations of UMOM's family shelter program. This position is responsible for implementing best practices of shelter programming in alignment with our housing and income-based strategies for ending homelessness. This position is responsible for the direct supervision of the Housing Case Management team. The Manager will work in close collaboration with the Director of Emergency Shelters to align the direction of the shelter program with UMOM's strategic plan and long-term vision.

Essential Duties and Responsibilities:

Program Management

  • Manage the daily operations of UMOM's emergency shelter program for families; including housing-based case management, basic needs, health and safety, and monitoring census.
  • Oversee the entire client experience including intake process, case management model, and exit planning.
  • Lead weekly staff meetings with case management team to address client barriers, build effective case plans, design exit plans, and create an environment of peer-to-peer learning.
  • Review all incident reports, violations, and grievances from participants then respond accordingly based on policies.
  • Develop, implement, and maintain policies and processes related to the emergency shelter program.
  • Align case management efforts to support UMOM's strategy around housing + income = ending homelessness.

Data Driven & Outcomes Oriented Approach to Impact

  • Implement workflows and case management model to maximize efficiency, effectiveness, and consistency of impact in alignment with identified goals for program.
  • Audit client files to ensure program model is being adhered to and utilize as a teaching tool for staff.
  • Monitor standards related to the importance of data quality, data completeness, data timeliness, and touchpoint audits.
  • Conduct on-going evaluation of all program activities utilizing ETO, HMIS, and other relevant databases.
  • Provide reports, summaries, and documentation as needed.

Shelter Operations

  • Ensure that all contractual programmatic and reporting requirements are met on a consistent basis.
  • Serve as the point of contact for subcontractors and community partners related to the shelter programming.
  • Monitor and review program budgets monthly.

Supervision & Leadership

  • Supervise staff; including training, direction of work, appraisal of productivity and efficiency, delivery of feedback and coaching, and disciplinary action, if required,
  • Provide clinical guidance to staff as needed, including emergency and crises situations, and maintain on-call access to team.
  • Act on behalf of the Director of Emergency Shelters upon request.
Full Job Description
UMOM New Day Centers
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