UMOM New Day Centers
  • Phoenix, AZ, USA
  • DOE
  • Salary
  • Full Time

About UMOM 

Founded in 1964, UMOM is Arizona's larger provider of services for families experiencing homelessness. Our mission is to prevent and end homelessness using innovative strategies and housing solutions that meet the unique needs of each family and individual. With an annual operating budget of 18 million dollars, UMOM provides shelter, housing, and supportive services to youth, families, and individuals experiencing homelessness in Maricopa County. UMOM serves just over 12,000 unique individuals across all of our services annually, including those families receiving support at the Family Housing Hub.

More than a job, it's a passion! Join our team and make a difference in the lives of homeless youth, individuals and families.

Position Description:

The Manager, Family Shelter is responsible for managing the case management and operations of UMOM's family shelter programs including: emergency shelter, extended shelter, domestic violence shelter, and veteran grant per diem program. This position is responsible for implementing best practices of shelter programming in alignment with our housing and income-based strategies for ending homelessness. This position is responsible for the direct supervision of the Family Support Coordinators and Family Support Liaison. The Manager will work in close collaboration with the Senior Director of Shelter to align the direction of the shelter programs with UMOM's strategic plan and long-term vision.

Essential Duties and Responsibilities:

Program Management

  1. Manage the daily operations of UMOM's Family Shelter Programs; including housing-based case management, basic needs, health and safety, and monitoring census.
  2. Oversee the entire client experience including intake process, case management model, and exit planning.
  3. Lead weekly staffing with case management team to address client barriers, build effective case plans, design exit plans, and create an environment of peer-to-peer learning.
  4. Review all incident reports, violations, and grievances from participants then respond accordingly based on policies.
  5. Develop, implement, and maintain policies and processes related to family emergency and extended shelter programs.
  6. Align case management efforts to support UMOM's strategy around housing + income = ending homelessness. 

Data Driven & Outcomes Oriented Approach to Impact

  1. Implement workflows and case management model to maximize efficiency, effectiveness, and consistency of impact in alignment with identified goals for program.
  2. Audit client files to ensure program model is being adhered to and utilize as a teaching tool for staff.
  3. Monitor standards related to the importance of data quality, data completeness, and data timeliness.
  4. Conduct on-going evaluation of all program activities utilizing ETO, HMIS, and other relevant databases.
  5. Provide reports, summaries, and documentation as needed.

Shelter Operations

  1. Manage room assignments and room changes efficiently to ensure shelter operates at full capacity.
  2. Ensure that all contractual programmatic and reporting requirements are met on a consistent basis.
  3. Serve as the point of contact for subcontractors and community partners related to family shelter programming.
  4. Monitor and review program budgets on a monthly basis.

Supervision & Leadership

  1. Supervise staff; including training, direction of work, appraisal of productivity and efficiency, delivery of feedback and coaching, and disciplinary action, if required,
  2. Provide clinical guidance to staff as needed, including emergency and crises situations, and maintain on-call access to team.
  3. Act on behalf of the Senior Director of Shelter upon request.

Qualification and Competency Requirements:                         

Experience and Education:

  • Bachelor's degree required in related field. Master's degree preferred.
  • Minimum 5 years of professional experience, with at least 3 years of experience in relevant roles required (e.g. shelter operations, homeless services, non-profits, operations management, and/or community-based organization positions).
  • 3 years of supervisory experience required.
  • Knowledge of non-profit/social sector; experience working with underserved or disadvantaged populations is preferred.
  • Knowledge of domestic violence, child welfare, substance abuse, mental health and human trafficking is preferred.

Computer skills:

  • Proficiency with applications including Microsoft Word, Excel, Power Point, and Outlook


  • Valid Level One Fingerprint Clearance Card or the ability to obtain one
  • Valid AZ driver's license and a driving record that falls within UMOM's policy


Start accruing PTO on your first day

11 paid holidays

Health and Wellness program

Generous benefits package includes medical, telemedicine service, dental, vision, life insurance, EAP, 401(k) retirement plan, and health savings accounts


UMOM New Day Centers
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