UMOM New Day Centers
  • Phoenix, AZ, USA
  • DOE
  • Hourly
  • Full Time

About UMOM 

Founded in 1964, UMOM is Arizona's larger provider of services for families experiencing homelessness. Our mission is to prevent and end homelessness using innovative strategies and housing solutions that meet the unique needs of each family and individual. With an annual operating budget of 18 million dollars, UMOM provides shelter, housing, and supportive services to youth, families, and individuals experiencing homelessness in Maricopa County. UMOM serves just over 12,000 unique individuals across all of our services annually, including those families receiving support at the Family Housing Hub.

More than a job, it's a passion! Join our team and make a difference in the lives of homeless youth, individuals and families.

Position Description:  

As a member of a Family Support team, the DV Family Support Specialist works with families in the Emergency, Extended Shelter and Domestic Violence Transitional programs to identify barriers to permanent housing, establish goals to address these barriers and monitor progress toward these goals until permanent housing is obtained. 

Essential Duties and Responsibilities:                                                                                     

  1. Provide intake and assessment of all clients of the UMOM New Day Programs, including an explanation of program rules and policies.
  2. Assess the functional and social needs of clients to help guide the case planning process with the family, which will lead to the best housing option.
  3. Monitor the case plan with each family, making changes as needed to respond to client needs and client exit planning.
  4. Write timely and accurate progress notes for each family receiving services. Maintain client confidentiality and follow program guidelines for client charting.
  5. Maintain up to date client files and database input according to program policy and procedure.
  6. Respond in a timely manner to newly assigned clients, current client needs and client exit planning
  7. Participate in quarterly all-family team meetings
  8. Work closely with other members of the family support team to provide quality services to all families.
  9. Participate in weekly team meetings for purposes of supervision, training, and staffing
  10. Utilize evidence-based practices in service provision, including Motivational Interviewing.
  11. Maintain current information relative to city, county, state and federal health and social service resources.
  12. Complete all required reports according to stated deadlines.
  13. Perform community outreach to acquire referrals from outside agencies.
  14. Coordinate with outside service providers to assist clients with meeting case plan objectives.
  15. Provide community based services as needed to families per Critical Time Intervention Model.
  16. Comply with established agency policies and procedures.


  • Bachelor's Degree in Social Work or related field preferred.
  • 1 year of direct case management experience required.
  • Experience with victim services or domestic violence survivors preferred.
  • Valid AZ Driver's license with no more than 2 moving violations in a one-year period required.
  • Level One Fingerprint Clearance Card or the ability to obtain one required.
  • 100/300 level auto coverage insurance required.
  • Ability to work flexible hours, including one late night per week or a Saturday.
  • Knowledge of current Windows operating system, MS Word and Excel.


Start accruing PTO on your first day

11 paid holidays

Health and Wellness program

Generous benefits package includes medical, telemedicine service, dental, vision, life insurance, EAP, 401(k) retirement plan, and health savings accounts


UMOM New Day Centers
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