UMOM New Day Centers
  • Phoenix, AZ, USA
  • DOE
  • Salary
  • Full Time

About UMOM 

Founded in 1964, UMOM is Arizona's larger provider of services for families experiencing homelessness. Our mission is to prevent and end homelessness using innovative strategies and housing solutions that meet the unique needs of each family and individual. With an annual operating budget of 18 million dollars, UMOM provides shelter, housing, and supportive services to youth, families, and individuals experiencing homelessness in Maricopa County. UMOM serves just over 12,000 unique individuals across all of our services annually, including those families receiving support at the Family Housing Hub.

More than a job, it's a passion! Join our team and make a difference in the lives of homeless youth, individuals and families.

Position Description:

The Operations Coordinator is responsible for managing operations, administrative functions, and safety of UMOM's 24-hour/7 days a week emergency shelter for single women. This position is responsible for implementing best practices of shelter operations in alignment with our housing and income-based strategies for ending homelessness. This position is responsible for the direct supervision of the Women Support Advocate team. The Coordinator will promote an environment of safety, support, and embrace a trauma-informed care model to working with clients. This position will work in close collaboration with the Housing Program Coordinator and Director to align the direction of the shelter program with UMOM's strategic plan and long-term vision.


Essential Duties and Responsibilities:


Shelter Operations

  1. Manage room assignments and room changes efficiently to ensure shelter operates at full capacity. This includes ensuring that proper databases are always up to date with current client information.
  2. Direct the access and traffic measures within the shelter to maintain a safe environment.
  3. Oversee the submission of all work orders and IT tickets for Women's Center to maintain safe and secure facilities.
  4. Serve as the point of contact for development team to schedule and coordinate volunteer activities at Women's Center.
  5. Assist case management team with logistics around client move-outs.
  6. Monitor the process for logging and storing client property; ensuring that processes are followed, and storage is organized.
  7. Direct the utilization of staff time and vehicles to address client transportation needs in a safe and timely manner.
  8. Order all necessary supplies for shelter program and coordinates with resource development team for in-kind needs.

Safety Management

  1. Develop workflow to ensure that all wellness checks are completed periodically and audit for completeness.
  2. Monitor and review the security system including cameras for prevention and intervention when incidents occur.
  3. Act as the Liaison with the Police, Fire, and other government entities related to the safety and well-being of clients.
  4. Ensure all health/safety standards are followed throughout shelter including: kitchen, operations, case management, etc.
  5. Prepare and execute all emergency drills including quarterly fire drills.


Supervision & Leadership

  1. Supervise staff; including training, direction of work, appraisal of productivity and efficiency, delivery of feedback and coaching, and disciplinary action, if required
  2. Operate as the on-call member of leadership on evenings, overnights, and weekends coordinated with supervisors.
  3. Complete monthly schedules for full shift coverage including management of the on-call staff list to address gaps.


Qualification and Competency Requirements:                         


Experience and Education:

  • Bachelor's degree in related field required
  • Minimum 3 years of professional experience, with at least 2 years of experience in relevant roles (e.g. shelter operations, non-profits, operations management, performance management, community-based organization positions)
  • Minimum of 2 years of supervisory experience
  • Previous experience in working with low-income/at-risk/homeless individuals or vulnerable populations, strongly preferred
  • Knowledge of non-profit/social sector; experience working with underserved or disadvantaged populations is a plus.
  • Ability to develop strong relationships within a fast-paced, collaborative setting that values diverse opinions; enthusiasm for helping drive change as UMOM becomes a more data-driven organization


Computer skills:

  • Proficiency with applications including Microsoft Word, Excel, Power Point, and Outlook



  • Valid Level One Fingerprint Clearance Card or the ability to obtain one
  • Valid AZ driver's license and a driving record that falls within UMOM's policy
  • 100/300 level of car insurance coverage (mileage reimbursement available)


Start accruing PTO on your first day

11 paid holidays

Health and Wellness program

Generous benefits package includes medical, telemedicine service, dental, vision, life insurance, EAP, 401(k) retirement plan, and health savings accounts


UMOM New Day Centers
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