UMOM New Day Centers
  • Phoenix, AZ, USA
  • DOE
  • Hourly
  • Full Time

About UMOM 

Founded in 1964, UMOM is Arizona's larger provider of services for families experiencing homelessness. Our mission is to prevent and end homelessness using innovative strategies and housing solutions that meet the unique needs of each family and individual. With an annual operating budget of 18 million dollars, UMOM provides shelter, housing, and supportive services to youth, families, and individuals experiencing homelessness in Maricopa County. UMOM serves just over 12,000 unique individuals across all of our services annually, including those families receiving support at the Family Housing Hub.

More than a job, it's a passion! Join our team and make a difference in the lives of homeless youth, individuals and families!

Position Description:

The Outreach and Engagement Counselor (OEC) provides direct counselling services to youth experiencing homelessness and/or who are victims of crime. The OEC is responsible for offering and carrying an on-going counseling and aftercare caseload. The OEC is also tasked with training and guidance of OES staff as it pertains to the implementation of treatment planning, intervention, and safety planning. This position is designated half time to the Phoenix Youth Resource Center and Street Outreach and half time to management of caseload. The OEC may be required to work non-traditional hours as needed to ensure successful outreach and engagement of youth.  Occasional weekend shifts may be required.

Essential Duties and Responsibilities: 

Phoenix Youth Resource Center (YRC)

  1. Provide efficient, friendly customer service to clients, volunteers, guests, and staff members visiting the center. Ensure all visitors record their visit using the Visitor Log.
  2. Greet visitors to the center in a welcoming and trauma informed way, communicating clearly that intention of services and staff are to help resolve homelessness.
  3. Assist youth access basic needs services such as showers, ready-to-eat food, hygiene products, and clothes closet and laundry. Set clear intentions with youth that these services are part of a strategy to resolve their housing crisis, and direct to OES for assessment.
  4. Engage with youth, encouraging involvement in center programming, groups, and services.
  5. Maintain a safe space for participants to communicate openly and without judgement, while still following the state laws of mandated reporting.
  6. Support and aid volunteers and interns assigned to the Phoenix Youth Resource Center.

Street Outreach

  1. Practice best practices for street based outreach, outreaching in teams and ensuring teammate is accounted for and safe. Maintain awareness of surroundings.
  2. Provide safety planning and critical intervention as indicated.
  3. Maintain and develop positive working relationships to maximize services to street based youth, helping them to access resources in their community of origin if possible.
  4. Provide information regarding the YRC and encourage participation to resolve homelessness
  5. Coordinate with other regional outreach teams to ensure regional coverage to street base youth.
  6. Practice a Harm Reduction and Trauma Informed approach to youth encountered on Street Outreach, being explicit with intent to resolve housing crises. 

Clinical Services

  1. Provides individual, group, and family counseling to clients as clinically appropriate
  2. Collaborates with client, case manager, OES, and family in creating service plans that help client identify goals and objectives to facilitate connection to community resources.
  3. Functions as a member of the Outreach and Engagement team based in the Phoenix Youth Resource Center, working closely with Engagement Coordinator, OES, Director, community partners, and volunteers workers to provide comprehensive services to youth accessing services or identified in outreach efforts.
  4. Participate in weekly or bi-weekly program team meetings, proving clinic guidance to OES team.
  5. Collaborates with case manager to determine and implement educational, housing, and vocational objectives for youth.
  6. Determines, evaluates, and links community resources for specific aftercare needs
  7. Provides assessment, referral, and counseling services to youth and young adult clients as needed when appropriate.
  8. Provides client advocacy in the human services system whenever appropriate.
  9. Provides training to OES staff as needed to implement treatment planning and intervention.
  10. Attends and participates in monthly individual supervision with the Clinical Supervisor, or as needed
  11. Attends and participates in bi-weekly group supervision with Engagement Coordinator and Sr. Director of Services.
  12. Presents case reviews in supervision.
  13. Attends and participates in agency trainings and professional development workshops as directed by Clinical Supervisor.
  14. Maintains contact with and submits required documentation to partner agencies as needed.       

Best Practices

  1. In collaboration with the Youth Engagement Coordinator, help plan for continuous improvement of client centered, strengths-based engagement for youth experiencing homelessness, visiting the Phoenix Youth Resource Center, and/or accessing youth engagement services.
  2. Provide immediate problem solving and safety planning, including access to housing and shelter, to youth and their companion pets.
  3. Conduct screening interviews, triage basic needs, and complete intake documentation.
  4. Survey youth and young adults for housing services, using the common tool prescribed by the community for coordinated entry.
  5. Perform assessment for potential victims of crime, labor and/or human trafficking, and connect youth to services and safety planning as well as connection to legal services, advocacy services or law enforcement when necessary.
  6. Assist clients in stabilization and self-sufficiency, assisting to identifying what supports are needed and identified by client in the housing preparation process.
  7. Assist youth gather documentation essential for housing.
  8. Provide assistance and referrals to education, employment, and housing resources.
  9. Provide support and advocacy to youth when needed.
  10. Coordinate with OES team, Coordinator, and Director as needed to assist in service connection and identify any unmet needs. Research and share awareness of the communities expanding resources.
  11. Participate in multidisciplinary case staffing sessions to ensure a unified approach to service delivery.
  12. Connect youth under 18 years of age to Safe Place services.
  13. Use de-escalation techniques as taught by Crisis Prevention and Intervention training.
  14. Maintain confidentiality and appropriate personal and professional boundaries.
  15.  Maintain electronic and case records in a prompt and proper manner, with daily documentation that is objective and concise.  Documentation is to be completed within 24 hours of contact.
  1. Participate in a data driven and outcomes based culture. Programs should consistently demonstrate effectiveness and efficiency. Ensure timely entry of all statistical information and required data.
  2. Provide support, as directed, to the Evening Reporting Center program.
  3. In collaboration with the Coordinator and Director, seek opportunities for youth feedback and evaluation of the program on a quarterly basis.
  4. Demonstrate and model Trauma Informed Care, Harm Reduction and cultural competency. Actively participate in in-service trainings (including Motivational Interviewing, Diversion, SPDAT, CPR, and CPI), regular staff meetings and available community trainings.
  5. Understand and comply with established agency and program policies and procedures.
  6. Actively pursue continuous professional growth to promote excellence and innovation within UMOM. Stay current in relevant content areas, further develop leadership expertise, network and collaborate, and refine management skills. Set annual goals for self-care, professional development, and emotional intelligence.
  7. Work collaboratively with Youth Engagement Coordinator to create and implement a professional development plan and meaningful documentation of performance. Meet with supervisor weekly, more if needed, for professional development, training needs, program development, and ensuring services delivered are trauma informed and youth and families are engaged. Work with supervisor to gain support in establishing rapport and a professional relationship with youth, including establishing and maintaining appropriate boundaries.
  8. Actively work towards "One UMOM" integration in which programs are seamless for participants, staff work across program and department lines, and communication is open, transparent, and inclusive whenever possible. Collaborate with partners throughout the agency to increase efficiency, effectiveness, and consistency of UMOM programs. Maintain and develop positive working relationships to maximize services to street based youth, helping them to access resources in their community of origin if possible.
  9. Implement service delivery that aligns with national best practices and UMOM values. Insure that daily interaction with youth is infused with basic life and coping skills.
  10. Strategize with Engagement team and Director to overcome special challenges unique to this service population. Research and share awareness of the community's expanding resources.
  11. Actively participate in in-service trainings, regular staff meetings and available community trainings.
  12. Create and foster a healthy, collaborative, and safe work culture.
  13. Coordinate with Coordinator and Director for any literature for distribution that represents UMOM.
  14. Elevate any issues of liability, health and safety or legal risk to a supervisor. Actively report any inappropriateness witnessed to the proper authorities.
  15. Comply with agency, local, state, and federal policies and procedures.


  • Master's Degree in Social Work, Marriage and Family Therapy, Professional Counseling or another Human Service field
  • AZBBHE licensure or comparable is preferred, or eligibility for licensure
  • Clinical background preferred
  • Extensive knowledge of community resources
  • Experience working with youth and young adults
  • Knowledge of child welfare, substance abuse, and mental health
  • Valid AZ Driver's license
  • 100/300 level car insurance required
  • Level One Fingerprint Clearance Card or the ability to obtain one
  • Proficient knowledge of current Windows operating system, MS Word and Excel


Start accruing PTO on your first day

11 paid holidays

Health and Wellness program

Generous benefits package includes medical, telemedicine service, dental, vision, life insurance, EAP, 401(k) retirement plan, and health savings accounts


UMOM New Day Centers
  • Apply Now

    with our quick 3 minute Application!

  • * Fields Are Required

    What is your full name?

    How can we contact you?

    I agree to iSolved Hire's Applicant Information Use Policy.*
  • Sign Up For Job Alerts!

  • Share This Page
find help donate logo what we do who we are get involved support our work happenings