UMOM New Day Centers
  • Phoenix, AZ, USA
  • DOE
  • Hourly
  • Full Time

About UMOM 

UMOM is a place of hope. Hope rebuilds lives. 

Founded in 1964, UMOM is located in Phoenix, Arizona and is an innovative provider of shelter, housing and services for people experiencing homelessness. Every night we provide safe shelter and supportive services for over 170 homeless families. We also offer nearly 300 units of affordable housing across the Valley, each with special Program Centers for residents.

Our Culture and Mission Statement

Our mission is to prevent and end homelessness with innovative strategies and housing solutions that meet the unique needs of each family and individual.

Our vision is to be a leader in breaking the cycle of homelessness.

More than a job, it's a passion! Join our team and make a difference in the lives of homeless youth, individuals and families.


Start accruing PTO on your first day

11 paid holidays

Generous benefits package includes medical, telemedicine service, dental, vision, life insurance, EAP, 401(k) retirement plan, and health savings accounts

Health and Wellness program

Position Description:

The Therapist provides direct services to minors and young adult clients in the Independent Living Programs. The Therapist is responsible for offering and carrying an on-going counseling and aftercare caseload, and provides training and guidance of Youth Care staff as it pertains to the implementation of treatment planning and intervention. The Therapist must be available to work at least two shifts each week, from 11:30am-8pm. Occasional weekend work required.


Essential Duties and Responsibilities:

Direct Services:

  1. Provides individual, group and family counseling to clients as clinically appropriate.
  2. Collaborates with case manager, client and family in creating service plans that help client identify goals and objectives.
  3. Functions as a member of the program team at the assigned Group Living site, working closely with Case manager, Program manager, and Youth Care workers to provide comprehensive services to youth residing in the program.
  4. Participate in weekly or bi-weekly program team meetings.
  5. Incorporates and operationalizes placement goals of referring agency.
  6. Collaborates with case manager to determine and implement educational and vocational objectives for long term clients.
  7. Provides telephone information and referral and "drop-in" crisis counseling.
  8. Facilitates and/or supervises in-house groups.
  9. Completes Safety Plan w/ clients upon entry into the ILP program
  10. Collaborates with case manager on discharge planning.
  11. Perform after-care services to discharged group living residents, through regular home visits, and phone contact, providing case management, counseling, and referrals as needed.
  12. Performs follow-up functions, contacting exited group living clients at the 90-day point and beyond if appropriate.
  13. Determines, evaluates, and links community resources for specific aftercare needs
  14. Provides assessment, referral, and counseling services to other youth and young adult clients as needed when appropriate.
  15. Provides client advocacy in the human services system whenever appropriate.                                      

Training and Supervision:

  1. Provides training to Youth Care staff as directed by the Clinical Supervisor as needed to implement treatment planning and intervention.
  2. Attends and participates in bi-weekly individual supervision with the Clinical Supervisor
  1. Attends and participates in bi-weekly group supervision
  2. Presents case reviews in supervision.
  3. Attends and participates in agency trainings and professional development workshops as directed by Clinical Supervisor


Record keeping and Communication:

  1. Maintains case records and aftercare case records in a prompt and proper manner. Documentation is to be completed within 24 hours of contact.
  2. Maintains contact with and submits required documentation to partner agencies as needed.
  3. Completes reports needed for statistical information
  4. Distributes Client Satisfaction Surveys quarterly to clients
  5. Maintains intra-agency communications via telephone, email, and outlook calendar
  6. Attends and participate in house staff meetings as directed by Clinical Supervisor


Community Relations:

  1. Provides outreach and public education as needed and as requested by Clinical Supervisor or Sr. Director of Shelter Programs.
  2. Collaborates with Case Manager in supporting client around psychiatric appointments, court appearances, CFT's etc., of clients.
  3. Provides transportation for clients with company vehicle as needed.
  4. Provides support and supervision to clients as requested by Clinical Supervisor



  • Master's Degree in Social Work, Marriage and Family Therapy, Professional Counseling or another Human Service field
  • AZBBHE licensure or comparable is preferred, or eligibility for licensure
  • Clinical background preferred
  • Knowledge of child welfare, substance abuse, mental health
  • Valid AZ Driver License
  • Requires own vehicle with 100/300 auto insurance (mileage reimbursement available)
  • Level One Fingerprint Clearance Card or the ability to obtain one
  • Proficient with technology - Knowledge of current Windows operating system, MS Word and Excel
UMOM New Day Centers
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