UMOM New Day Centers
  • 22-May-2020 to 2020-06-21 (MST)
  • Shelter Operations
  • $44,000-$47,000
  • Salary
  • Full Time, M-F 9:00am-5:00pm


Founded in 1964, UMOM is Arizona's largest provider of services for families experiencing homelessness. Our mission is to prevent and end homelessness using innovative strategies and housing solutions that meet the unique needs of each family and individual. With an annual operating budget of $22 million dollars, UMOM provides shelter, housing, and supportive services to youth, families, and individuals experiencing homelessness in Maricopa County. UMOM serves just over 12,000 unique individuals across all our services annually, including those families receiving support at the Family Housing Hub.

We would not be able to make a difference in our community through our homeless services without our amazing team. We value our employees' time and hard work, which is why we offer competitive pay and exceptional benefits, including medical, dental, vision, a matching 401k plan, company-paid life insurance, an employee assistance program (EAP), health savings accounts, and a health and wellness plan. We also offer 11 paid holidays and PTO accrual from day one. Most importantly, you'll have the opportunity to work with the most passionate team around!


The Family Shelter Operations Coordinator is responsible for managing operations, administrative functions, and safety of UMOM's 24-hour/7 days a week emergency shelter. This position is responsible for implementing best practices of shelter operations in alignment with our housing and income-based strategies for ending homelessness. This position is responsible for the direct supervision of the Family Shelter Operations Supervisors and Shelter Assistant team. The Coordinator will promote an environment of safety, support, and embrace a trauma-informed care model to working with clients. This position will work in close collaboration with the Emergency Shelter Operations Manager to align the direction of the shelter program with UMOM's strategic plan and long-term vision.


Shelter Operations

  • Manage room assignments and room changes efficiently to ensure shelter operates at full capacity. This includes ensuring that proper databases are always up to date with current client information.
  • Complete incident report documentation, including DCS Unusual Incident Reports, and ensure that all appropriate contacts are made in a timely manner.
  • Oversee the submission of all work orders and IT tickets for Family Shelter to maintain safe and secure facilities.
  • Assist case management team with logistics around client move-in, new client orientation, and move-outs.
  • Monitor the process for logging and storing client property; ensuring that processes are followed, and storage is organized.
  • Direct the utilization of staff time and vehicles to address client transportation needs in a safe and timely manner.
  • Order all necessary supplies for shelter program and coordinates with resource development team for in-kind needs.

Safety Management

  • Develop workflow to ensure that all wellness checks are completed periodically and audit for completeness.
  • Monitor and review the security system including cameras for prevention and intervention when incidents occur.
  • Act as the Liaison with the Police, Fire, and other government entities related to the safety and well-being of clients.
  • Ensure all health/safety standards are followed throughout shelter including: kitchen, operations, case management, etc.
  • Prepare and execute all emergency drills including quarterly fire drills.

Supervision & Leadership

  • Supervise staff; including training, direction of work, appraisal of productivity and efficiency, delivery of feedback and coaching, and disciplinary action, if required.
  • Operate as the on-call member of leadership on evenings, overnights, and weekends shared with Operations Supervisors.
  • Complete monthly schedules for full shift coverage including management of the on-call staff list to address gaps.
  • Coach and monitor that all team members are engaging clients from a trauma-informed lens.


The typical schedule for this position is Monday-Friday, 9:00am-5:00pm, but is subject to the discretion of the position supervisor; this position may need to shift schedules occasionally for PMs, nights, or weekends to meet operational needs.


Experience and Education

  • Bachelor's degree preferred; HS Diploma/GED required
  • Minimum 3 years of professional experience, with at least 2 years of experience in relevant roles (e.g. shelter operations, non-profits, operations management, performance management, community-based organization positions)
  • Minimum of 2 years of supervisory experience
  • Previous experience in working with low-income/at-risk/homeless individuals or vulnerable populations, strongly preferred
  • Knowledge of non-profit/social sector; experience working with underserved or disadvantaged populations is a plus
  • Ability to develop strong relationships within a fast-paced, collaborative setting that values diverse opinions; enthusiasm for helping drive change as UMOM becomes a more data-driven organization

Computer Skills

  • Proficiency with applications including Microsoft Word, Excel, Power Point, and Outlook


  • Valid Level One Fingerprint Clearance Card or the ability to obtain one
  • Valid AZ driver's license and a driving record that falls within UMOM's policy
  • 100/300 level of car insurance coverage (mileage reimbursement available)


  • High level of attention to detail and ability to multitask
  • Ability to exercise excellent independent judgment and ownership of decisions
  • Ability to work independently and self-manage to achieve goals while being a strong team player
  • Ability to organize, meet deadlines and prioritize appropriately
  • Excellent communication skills (both interpersonal and written)
  • Willingness to learn and implement best practices in the field
  • Willingness to embrace and actively support UMOM's core values


If you feel that you would be right for this position, please fill out our 3-minute, mobile-friendly application so that we can review your information. We will contact you to fill out the full application if we are interested in moving forward. We look forward to meeting you!

UMOM restores hope and rebuilds lives by providing shelter, services and affordable housing for people experiencing homelessness. Come and join the UMOM team and together we can achieve our mission to end homelessness.

UMOM New Day Centers
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