UMOM New Day Centers
  • 15-May-2020 to 2020-07-14 (MST)
  • Shelter Operations
  • $14.50
  • Hourly
  • Full Time, 3rd Shift - 10:00pm-6:00am


Founded in 1964, UMOM is Arizona's largest provider of services for families experiencing homelessness. Our mission is to prevent and end homelessness using innovative strategies and housing solutions that meet the unique needs of each family and individual. With an annual operating budget of $22 million dollars, UMOM provides shelter, housing, and supportive services to youth, families, and individuals experiencing homelessness in Maricopa County. UMOM serves just over 12,000 unique individuals across all our services annually, including those families receiving support at the Family Housing Hub.

We would not be able to make a difference in our community through our homeless services without our amazing team. We value our employees' time and hard work, which is why we offer competitive pay and exceptional benefits, including medical, dental, vision, a matching 401k plan, company-paid life insurance, an employee assistance program (EAP), health savings accounts, and a health and wellness plan. We also offer 11 paid holidays and PTO accrual from day one. Most importantly, you'll have the opportunity to work with the most passionate team around!


The Shelter Assistant is responsible for assisting clients in a 24-hour/7days a week shelter program to ensure the safety, health, and well-being of all clients. This role will promote an environment of safety, support, and embrace a trauma-informed care model to working with clients.


  • Provide friendly customer service to clients, volunteers, guests, and UMOM team members.
  • Offer assistance, support, and encouragement to all clients in shelter by helping to meet immediate basic needs.
  • De-escalate conflict in a safe and appropriate manner, responding to crisis as necessary by contacting on-call leadership, police, fire department and/or crisis team as needed.
  • Assist with receiving donations, kitchen and facility clean-up, submission of work orders, and events.
  • Support clients in understanding and following the program guidelines and policies, providing written documentation when appropriate.
  • Engage clients when appropriate to connect them with resources and case management.
  • Monitor shelter site in order to ensure the safety and security of all clients.
  • Conduct room searches as needed and monitor client move-outs.
  • Provide transportation to clients as appropriate and directed by supervisor.
  • Oversee the traffic and communication related to shelter operations ensuring all proper procedures are followed.


The typical schedule for this position is 5 days a week, 10:00pm-6:00am, with at least one weekend shift.


Experience and Education

  • HS Diploma/GED required
  • 1 years of professional experience in social services, strongly preferred
  • Previous experience in working with low-income/at-risk/homeless individuals or vulnerable populations, strongly preferred
  • Ability to develop strong relationships within a fast-paced, collaborative setting that values diverse opinions; enthusiasm for helping drive change as UMOM becomes a more data-driven organization

Computer skills

  • Proficiency with applications including Microsoft Word, Excel, Power Point, and Outlook


  • Valid Level One Fingerprint Clearance Card or the ability to obtain one
  • Valid AZ driver's license and a driving record that falls within UMOM's policy.


  • High level of attention to detail and ability to multitask
  • Ability to exercise excellent independent judgment and ownership of decisions
  • Ability to organize, meet deadlines and prioritize appropriately
  • Excellent communication skills (both interpersonal and written)
  • Willingness to learn and implement best practices in the field
  • Willingness to embrace and actively support UMOM's core values


If you feel that you would be right for this position, please fill out our 3-minute, mobile-friendly application so that we can review your information. We will contact you to fill out the full application if we are interested in moving forward. We look forward to meeting you!

UMOM restores hope and rebuilds lives by providing shelter, services and affordable housing for people experiencing homelessness. Come and join the UMOM team and together we can achieve our mission to end homelessness.

UMOM New Day Centers
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