UMOM New Day Centers
  • Phoenix, AZ, USA
  • 44k to 47k DOE
  • Salary
  • Full Time

About UMOM New Day Centers:

Founded in 1964, UMOM is Arizona's larger provider of services for families experiencing homelessness. Our mission is to prevent and end homelessness using innovative strategies and housing solutions that meet the unique needs of each family and individual. With an annual operating budget of 22 million dollars, UMOM provides shelter, housing, and supportive services to youth, families, and individuals experiencing homelessness in Maricopa County. UMOM serves just over 12,000 unique individuals across all our services annually, including those families receiving support at the Family Housing Hub.

Position Description

We are seeking a professional, passionate, and motivated individual to join the UMOM team as the Family Housing Hub (FHH) Coordinator. The Family Housing Hub is Maricopa County's Coordinated Entry System for families with dependent children experiencing homelessness. The FHH Coordinator is responsible for managing daily operations, administrative functions, and client services at the Family Housing Hub. This position is responsible for the direct supervision of the FHH Service Priority Specialist team as well as ensuring quality and effectiveness of services provided. The Coordinator will promote an environment of safety, support, and embrace a trauma-informed care model to working with clients. This position will work in close collaboration with the Family Housing Hub Manager to align the direction of the program with the community's strategic plan for coordinated entry and long-term vision to end homelessness.

 

Essential Duties and Responsibilities:

 

Service Delivery Management/On-Site Leadership

  1. Oversee the entire client experience of those visiting the Family Housing Hub, including reception and lobby management, crisis and stability planning, assessment, and phone communication. Provide clear and consistent communication of program details and client navigation information to program participants and external partners.
  2. Provide direct services including navigating crisis with participants, creating stability plans, and completing assessments.
  3. Provide leadership and deescalate participant crisis situations in a trauma-informed manner. Review all incident reports and grievances from participants and respond accordingly based on policies.
  4. Supervise & develop staff; including hiring, training, direction of work, appraisal of quality and effectiveness, delivery of feedback and coaching, and disciplinary action, if required, for 6 full-time staff.

 

Operations Management

  1. Oversee the day-to-day operations of UMOM's Family Housing Hub main location and staff, including scheduling, facilities and supplies, administrative tasks, and coordination with on-site community and satellite location partners.
  2. Manage available diversion funds, including developing targeting criteria, budget and data tracking, assessing effectiveness and consistent implementation, and reporting.
  3. Assure that information collected from clients is complete, accurate, on-time, and secure in accordance with data quality standards required to maintain effective operations and services.
  4. Develop, implement, and maintain policies, processes, and training related to the FHH screening and services.

 

Data-Driven & Outcomes-Oriented Approach to Impact

  1. Promote an information-driven and outcomes-focused culture. Assist UMOM's senior leadership in establishing, overseeing, and tracking quality indicators for the services provided. Programs should consistently demonstrate effectiveness and efficiency.
  2. Focus on achieving agency outcomes of diversion from the homeless system, positive participant experience, data quality, and program efficiency.
  3. Utilize all available information in the decision-making process. Provide reports, summaries, and documentation as needed.

 

Qualification and Competency Requirements:

 

Experience and Education:

  • Bachelor's degree required, ideally in a related field.
  • Minimum 3 years of professional experience, with at least 2 years of experience in relevant roles (e.g. social services, homeless services, non-profits, workforce development, operations management, and/or community-based positions).
  • 2 years of supervisory experience preferred.
  • Knowledge of non-profit/social sector; experience working with underserved or disadvantaged populations.
  • Knowledge of programming related to homeless services and trauma-informed services is preferred.
  • Ability to develop strong relationships within a fast-paced, collaborative setting that values diverse opinions; enthusiasm for helping drive change as UMOM becomes a more data-driven and outcomes-focused organization.

 

Computer skills:

  • Computer literacy required, including, proficient in Windows operating system, Microsoft Outlook & Excel, web navigation, typing and text editing, and the ability to learn new software navigation.

 

Compliance:

  • Valid Level One Fingerprint Clearance Card or the ability to obtain one
  • Valid AZ driver's license and a driving record that falls within UMOM's policy
  • Vehicle insurance in accordance with UMOM driving policy.

 

Additional Attributes:

  • High level of attention to detail and ability to multitask
  • Ability to exercise excellent independent judgment and ownership of decisions
  • Ability to work independently and self-manage to achieve goals while being a strong team player
  • Ability to organize, meet deadlines and prioritize appropriately
  • Excellent communication skills (both interpersonal and written)
  • Willingness to embrace and actively support UMOM's core values

Other:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

UMOM New Day Centers
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