UMOM New Day Centers
  • Phoenix, AZ, USA
  • 45k-50k DOE
  • Salary
  • Full Time


Founded in 1964, UMOM is Arizona's larger provider of services for families experiencing homelessness. Our mission is to prevent and end homelessness using innovative strategies and housing solutions that meet the unique needs of each family and individual. With an annual operating budget of 22 million dollars, UMOM provides shelter, housing, and supportive services to youth, families, and individuals experiencing homelessness in Maricopa County. UMOM serves just over 12,000 unique individuals across all our services annually, including those families receiving support at the Family Housing Hub.

We would not be able to make a difference in our community through our homeless services without our amazing team. We value our employees time and hard work which is why we offer competitive pay and exceptional benefits including medical, telemedicine service, dental, vision, company paid life insurance, EAP, a matching 401k plan, health savings accounts, and a health and wellness plan. We also offer 11 paid holidays and PTO accrual from day one. Not to mention, you'll have the opportunity to work with the most passionate team around!

Position Description:

The Youth Counselor provides direct counseling services to minors and young adult clients in the UMOM Youth Programs and other settings as needed. The counselor is responsible for offering and carrying an on-going counseling and aftercare caseload. The counselor may be required to work non-traditional hours as needed to ensure successful engagement of youth; Some evening and weekend hours may be required.


Essential Duties and Responsibilities:

Direct Services

  1. Provides individual, group, crisis, and family counseling
  2. Completes assessments, safety plans, critical intervention and treatment plans upon entry and thereafter within designated timeframe
  3. Maintains electronic and case records in a prompt and proper manner, with daily documentation that is objective and concise. Documentation to be completed within 24 hours of contact.
  4. Provides referrals and advocacy within the human services or victim services system where needed Connects victims/survivors to legal services, advocacy services or law enforcement when necessary
  5. Provides after-care services including in-home counseling, case management, and referral information by telephone and in-person with exited clients using the Critical Time Intervention model
  6. Collaborates with Case Managers and other team members, client, family and collaborating agencies in creating comprehensive service plans and in completing discharge and aftercare planning; attends relevant appointments and service meetings
  7. Functions as a member of the program team, working closely with Case Managers, Program managers, and Youth Care workers to provide comprehensive services to youth, providing training and guidance to staff related to treatment planning, trauma informed interventions, and positive youth development.
  8. Provides outreach and public education as needed and as requested by Clinical Supervisor
  9. Assists in collecting data for program evaluation and statistical reports on a quarterly basis
  10. Participates in team meetings at assigned sites on a weekly basis or as required
  11. Provides transportation to clients with company vehicle as needed
  12. Adheres to best practice guidelines and clinical and ethical standards and values of relevant licensing bodies.
  13. Complies with agency, local, state, and federal policies and procedures

Location: Major Crossroads - 24th St and Osborn

Qualifications and Competency Requirements:

  • Master's degree in Counseling, Social Work, Marriage and Family Therapy or another related behavioral health field required.
  • Post-Master's behavioral health or human service experience providing direct clinical services preferred.
  • Experience working with vulnerable youth populations including those that are homeless, LBGTQ+, victims of crime, and/or human trafficking survivors preferred.
  • Knowledge and skills in individual counseling, assessment, outreach, consultation, psycho-educational and therapeutic group work, comprehensive knowledge of psychological and developmental concerns and experience with crisis assessment and intervention.
  • Current Licensure by the Arizona Board of Behavioral Health Examiners: Licensed Associate or Professional Counselor (LAC, LPC), Licensed Marriage and Family Therapist (LAMFT, LMFT), or Licensed Clinical Social Worker (LMSW, LCSW) or application for licensure in process.
  • Bilingual Preferred


  • Valid Level One Fingerprint Clearance Card or the ability to obtain one
  • Valid AZ driver's license and a driving record that falls within UMOM's policy
  • Vehicle insurance in accordance with UMOM driving policy

Additional Attributes:

  • High level of attention to detail and ability to multitask
  • Ability to exercise excellent independent judgment and ownership of decisions
  • Ability to work independently and self-manage to achieve goals while being a strong team player
  • Ability to organize, meet deadlines and prioritize appropriately
  • Excellent communication skills (both interpersonal and written)
  • Willingness to learn and implement best practices in the field
  • Willingness to embrace and actively support UMOM's core values



Are you ready to be part of the future of homeless services? We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this position, please fill out our 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!

Come and join the UMOM team and together we can achieve our mission to end family homelessness.

UMOM New Day Centers
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