UMOM New Day Centers
  • Phoenix, AZ, USA
  • $36,000k
  • Salary
  • Full Time

About UMOM New Day Centers:

Founded in 1964, UMOM is Arizona's larger provider of services for families experiencing homelessness. Our mission is to prevent and end homelessness using innovative strategies and housing solutions that meet the unique needs of each family and individual. With an annual operating budget of 18 million dollars, UMOM provides shelter, housing, and supportive services to youth, families, and individuals experiencing homelessness in Maricopa County. UMOM serves just over 12,000 unique individuals across all our services annually, including those families receiving support at the Family Housing Hub.

Position Description:

The Case Manager position is responsible for engaging UMOM's clients to build rapport and provide direct case management support and advocacy with a continued eye toward skill building, resource connection, and employment, with the goal of assisting clients in identifying, obtaining and maintaining permanent housing.

Essential Duties and Responsibilities:

Client Engagement and Rapport Building

  1. Assess immediate client needs and ensure immediate connection to resources.
  2. Support with orienting clients to program rules and expectations as well as UMOM's full scope of services.
  3. Develop a relationship through the showing of empathy, while getting to know their unique circumstances and what truly motivates them.

One-on-One Case Management and Documentation

  1. Maintain a friendly, accessible, approachable and responsive attitude to the needs of the clients on your case load.
  2. Enter timely and accurate case notes and assessments per agency expectations for each client while maintaining client confidentiality and following program guidelines for charting.
  3. Utilize evidence-based practices in service provision, including but not limited to, Motivational Interviewing and Trauma Informed Care.
  4. Support clients with securing identification and documentation needed to access housing.
  5. Thoroughly assess client need while identifying and strategizing around barriers to long-term success.
  6. Assist clients in co-creating a case plan to be able to achieve permanent housing based on their unique needs and circumstances and regularly meet to discuss and review progress.
  7. Meet regularly and consistently with your client to hold structured, intentional conversations focused on the skill-building necessary to obtain and retain employment/regular income and obtain and retain permanent housing.
  8. Transport and/or accompany clients as needed to support with housing and/or employment search or in order to make connections to other resources.
  9. Work in conjunction with UMOM's workforce development specialists to align employment opportunities and obtain employment for your clients.
  10. Ensure clients exiting to permanent housing are supported with an orientation to the neighborhood and that connections are made with local contacts and resources, inclusive of but not limited to local viable transportation options.


Qualifications and Competency Requirements:

Experience and Education:

  • Bachelor's degree required, ideally in a related field.
  • Minimum 1-year experience working with at-risk populations and/or case management required.
  • Ability to work flexible hours, including occasional night and weekend shifts as needed.
  • Knowledge of non-profit sector; experience working with underserved or disadvantaged populations is preferred.
  • Knowledge of community resources and understanding of community health and social service system is a plus.
  • Ability to develop strong relationships within a fast-paced, collaborative setting that values diverse opinions; enthusiasm for helping drive change as UMOM becomes a more data-driven organization.


Computer Skills:

  • Basic computer literacy required, including, proficient in Windows operating system, Microsoft Outlook, web navigation, typing and text editing, and the ability to learn new software navigation.



  • Valid Level One Fingerprint Clearance Card or the ability to obtain one
  • Valid AZ driver's license and a driving record that falls within UMOM's policy
  • Vehicle insurance in accordance with UMOM driving policy


Additional Attributes:

  • High level of attention to detail and ability to multitask
  • Ability to exercise excellent independent judgment and ownership of decisions
  • Ability to work independently and self-manage to achieve goals while being a strong team player
  • Ability to organize, meet deadlines and prioritize appropriately
  • Willingness to embrace and actively support UMOM's core values
UMOM New Day Centers
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