UMOM New Day Centers
  • Phoenix, AZ, USA
  • $14.50/hour
  • Hourly
  • Full Time

**2 Positions Available**

About UMOM

Founded in 1964, UMOM is Arizona's larger provider of services for families experiencing homelessness. Our mission is to prevent and end homelessness using innovative strategies and housing solutions that meet the unique needs of each family and individual. With an annual operating budget of 18 million dollars, UMOM provides shelter, housing, and supportive services to youth, families, and individuals experiencing homelessness in Maricopa County. UMOM serves just over 12,000 unique individuals across all of our services annually, including those families receiving support at the Family Housing Hub.

More than a job, it's a passion! Join our team and make a difference in the lives of homeless youth, individuals and families.

Position Description:

The Shelter Assistant is responsible for assisting clients in a 24-hour/7days a week shelter program to ensure the safety, health, and well-being of all clients. This role will promote an environment of safety, support, and embrace a trauma-informed care model to working with clients.

Essential Duties and Responsibilities:

  1. Provide friendly customer service to clients, volunteers, guests, and UMOM team members.
  2. Offer assistance, support, and encouragement to all clients in shelter by helping to meet immediate basic needs.
  3. De-escalate conflict in a safe and appropriate manner, responding to crisis as necessary by contacting on-call leadership, police, fire department and/or crisis team as needed.
  4. Assist with receiving donations, kitchen and facility clean-up, submission of work orders, and events.
  5. Support clients in understanding and following the program guidelines and policies, providing written documentation when appropriate.
  6. Engage clients when appropriate to connect them with resources and case management.
  7. Monitor shelter site in order to ensure the safety and security of all clients.
  8. Conduct room searches as needed and monitor client move-outs.
  9. Provide transportation to clients as appropriate and directed by supervisor.
  10. Oversee the traffic and communication related to shelter operations ensuring all proper procedures are followed.

Qualification and Competency Requirements:                

Experience and Education:

  • HS Diploma/GED required
  • 1 years of professional experience in social services, strongly preferred
  • Previous experience in working with low-income/at-risk/homeless individuals or vulnerable populations, strongly preferred
  • Ability to develop strong relationships within a fast-paced, collaborative setting that values diverse opinions; enthusiasm for helping drive change as UMOM becomes a more data-driven organization

Computer skills:

  • Proficiency with applications including Microsoft Word, Excel, Power Point, and Outlook


  • Valid Level One Fingerprint Clearance Card or the ability to obtain one.
  • Valid AZ driver's license and a driving record that falls within UMOM's policy.

Additional Attributes:

  • High level of attention to detail and ability to multitask
  • Ability to exercise excellent independent judgment and ownership of decisions
  • Ability to organize, meet deadlines and prioritize appropriately
  • Excellent communication skills (both interpersonal and written)
  • Willingness to learn and implement best practices in the field
  • Willingness to embrace and actively support UMOM's core values


3pm-11pm Sunday-Wednesday and 7pm-3am Saturday


3pm-11pm Thursday-Monday

Major Crossroads: Camelback and 23rd Ave


Start accruing PTO on your first day

11 paid holidays

Health and Wellness program

Generous benefits package includes medical, telemedicine service, dental, vision, life insurance, EAP, 401(k) retirement plan, and health savings accounts.


Are you ready to be part of the future of homeless services? We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this position, please fill out our 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!

Come and join the UMOM team and together we can achieve our mission to end family homelessness.




UMOM New Day Centers
  • Apply Now

    with our quick 3 minute Application!

  • * Fields Are Required

    What is your full name?

    How can we contact you?

  • Sign Up For Job Alerts!

  • Share This Page
find help donate logo what we do who we are get involved support our work happenings